Standard Operating Procedure (SOP)

Written By Chris Nowell

Title: Accessing Favorite Team Audio Content
Application: Sports Audio Mobile App
Effective Date: 04/02/25
Version: 1.5
Prepared by: Chris Nowell

1. Purpose

To provide users with a clear, step-by-step process for setting and accessing their favorite team’s audio content—such as live commentary, post-game analysis, and exclusive team updates—on the sports audio mobile app.

2. Scope

This SOP applies to all users of the Sports Audio Mobile App who wish to personalize their experience by selecting and accessing content related to their favorite sports team(s).

3. Responsibilities

  • Users: Follow the steps below to customize and access favorite team content.

  • Support Team: Provide assistance in case of issues or errors related to team preferences or audio playback.

4. Prerequisites

  • A compatible mobile device (iOS or Android).

  • The latest version of the Sports Audio App installed.

  • A registered account (free or premium).

5. Procedure

Step 1: Launch the App

Open the Sports Audio Mobile App on your device.

Step 2: Log In

If you are not already logged in:

  • Tap Login

  • Enter your credentials or sign in via a linked account (Google, Apple, Facebook, etc.)

Step 3: Navigate to Preferences

  • Tap on the Profile icon or go to the Settings menu.

  • Select "Preferences" or "Favorite Teams."

Step 4: Choose Your Favorite Team(s)

  • Browse or search for your team by name, league, or city.

  • Tap the star icon ⭐ or “Add to Favorites” next to your desired team.

Note: You can select multiple teams depending on your preferences.

Step 5: Save Preferences

  • Tap Save or Confirm to apply your team selections.

  • The app will now prioritize content related to your chosen teams.

Step 6: Access Favorite Team Audio

  • Navigate to the Home or Favorites tab.

  • Select your team from the displayed favorites list.

  • Choose from available audio content, including:

    • Live broadcasts

    • Pre/post-game shows

    • Exclusive interviews or commentary

6. Troubleshooting

IssueSolutionTeam not showing in listTry updating the app or checking your internet connection.Audio not playingEnsure volume is up, Bluetooth isn’t interfering, and restart the app.Content not updatingPull down to refresh the screen or check if the game is live.Can’t save favoritesEnsure you're logged in and app permissions are enabled.

7. Support

If issues persist, contact Support:

  • In-App: Go to Settings > Help & Support

  • Email: support@sportsaudioapp.com

  • Website: www.sportsaudioapp.com/help

8. Review and Updates

This SOP will be reviewed and updated quarterly or when major app updates are released.

Chris Nowell
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